What is the currency displayed and charged on nevitamins.com? What is the exchange rate for my currency?
All purchases are charged in Canadian currency. You can find a reference currency conversion at Yahoo Finance. Actual exchange rates will vary. Please consult your bank for details.
What is your recommendation on method of shipping?
We send all orders via Canada Post. We recommend that all orders to Canadian, US or International destinations are shipped by Canada Post Xpresspost, because Canada Post Xpresspost is the only traceable service available.
We also recommend that you purchase no more than 1500 capsules, tablets or softgels in each shipment to avoid extra taxes or duties at the custom of your country. Please keep your items under 2kg for international shipping.
How do you calculate the shipping charge?
The shipping charge that you see in nevitamins.com is actually done by Canada Post. We link to Canada Post server with the pre-determined weights of the products you selected, and receive the actual quotation from Canada Post.
Why is your shipping charge on the invoice different from the price shown on the box?
There are many reasons that influence our weight calculation. The product itself can weight differently from batch to batch, because of the slight change in packaging. Our weighing scale might have different tolerance or offset from the post offices. The shipping boxes that we use can also vary. In addition, Canada Post does change shipping charges with the fluctuation of the oil price. Therefore, we will not ask for an additional charge or give refund if the actual difference is within $3.
What is the shelf life of your products?
All our products except cosmetics are guaranteed for a shelf life of more than 1 year. In fact, most of our products have a shelf life of more than 2 years.
Why is the online price different from the price in your retail stores?
We try to keep our prices as low as possible for our customers? The online price is always an average of what we are offering at our retail stores. Sometimes retail store managers will make different offers to the customers according to the demographic location and the competition around them.
What is so special about buying health food products in Canada?
Health Canada has implemented the Natural health Product Regulations in January 1, 2004, that defines the specific regulatory requirements for the manufacturer, packaging, labeling, storing, importing, distributing, and sale of natural health products in Canada. This unique set of Regulations is used to ensure that all Canadians have access to safe, effective, and good-quality products. Please visit Health Canada for more information.
Are these brands you carry popular in Canada?
All of the brands that we carry are big names in natural health industry in Canada. They have been around for many years. For introduction on each individual brand, please visit their website by clicking on the brand name next to the products in the product listing pages.
What are the payment methods available to me?
We take VISA and Mastercard. It is safe to key-in your credit card online. All info is transmitted via Comodo Secure Socket Layer (SSL) technology. We also accept payment by Paypal, if you have a Paypal account. You can even fax in your credit card number by selecting the option. Please note that orders will not be processed until money is received.
How do I use my coupon or gift certificate?
At checkout, there is a Gift Voucher/Discount coupons option at the payment information page. You can enter your coupon code and press REDEEM to get credits for your coupon or gift certificate. You will see the discount amount at the next page under billing information.
How do I purchase quantity discount items, such as "buy 3 get 1 free" products?
First, go to the page that displays the product you want. Enter the quantity without the freebies. At checkout, you will find the free quantity already added to your shopping cart. For example, if you want to buy 3 + 1 free Grand Health 90-tablet Multivitamins, enter quantity 3, and you will find an extra quantity already added in your shopping cart.
I have received an order process confirmation in the mail. Does that mean my order is on the way?
Yes or no. It depends on the methods of payment. For some payment, we need to wait until we actually receive your money. For others, like credit card, they will be processed right away. We will send a confirmation email once the products are shipped.
During holiday season, orders may be delayed beyond shipping times.
Why is my order not processed after I confirmed with my payment with Paypal?
When you choose paypal as your payment, you will leave our site to log on to Paypal. When you have confirmed your payment with Paypal, it is supposed to come back from Paypal to our site. You have to make a final confirmation on our site, in order for the system to generate an order to our warehouse. Otherwise, the products will still be remained in your shopping cart. Please make sure that your final step is the confirmation for the order on our site.
What is your return policy?
If you have any problem with your order, for any reason, simply return the item(s) within 30 days of receipt for a full refund. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.
If the return is the result of our error, the cost of the return shipping is free. if your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 15 days.
PLEASE NOTE THAT ALL US AND INTERNATIONAL SALES ARE FINAL. We will only accept returns if there is a problem with the quality of the product.
If you have any other questions or concerns, feel free to contact us. If you require direct assistance, please call +1(604) 273-6176 or 1-888-388-3822 (toll-free) from 10:00am to 17:00pm PST.
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